Claire Collinson Legal is authorised and regulated by the Solicitors Regulation Authority (the “SRA”).
Claire Collinson is a solicitor of England and Wales and is registered as a recognised sole practitioner under the SRA Practising Regulations 2009 with registration number: 37918.
The professional rules applicable to the practice are the Solicitors’ Code of Conduct 2011. These can be accessed via the SRA website at http://www.sra.org.uk/solictors/code-of-conduct.page
Claire Collinson Legal is registered with the Information Commissioner for data protection purposes. Registration Number: Z1921752
Claire Collinson Legal holds professional indemnity insurance with Travelers Insurance Company Limited. Address: 61-63 London Road, Redhill, Surrey RH1 1NA. The territorial coverage of our policy is worldwide.
Claire Collinson Legal is registered for VAT.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is claire@clairecollinsonlegal.co.uk
Complaints information
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service Claire Collinson Legal provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full Complaints Procedure. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
