News

Payment scams and fraud are of regular concern now to consumers and small businesses who often feel that their bank could and should have done more to prevent, often substantial amounts of money, being extracted from them by fraudsters. We regularly advise businesses facing such difficulties on the extent to which they have legal recourse against their bank.   There are a number of types of law to consider in this area. In terms of […]

In advance of full publication of the report by Promontory, commissioned by the FCA into the treatment of customers within RBS’s Global Restructuring Division, RBS have today announced that they are commencing a new complaints procedure and fee refund, for SME customers. Full details are available on RBS’s website (http://www.rbs.com/news/2016/november/GRG.html)            and affected businesses should review this link. In summary, there are two elements to the process, the first being an automatic refund of certain categories […]

Businesses are still awaiting the publication of the independent report, commissioned by the FCA, into the treatment by RBS of customers in financial difficulties. The report is being carried out by Promontory Financial Group and Mazers and will look at alleged “poor practices” by the bank’s Global Restructuring Group (GRG). Claire Collinson Legal has advised numerous RBS business customers since 2010 on these issues. Complaints we have encountered include forced sale of assets, excessive charging […]

A claim against a professional can be a daunting prospect for an individual or business let down by a solicitor, valuer, accountant, insurance broker, or other professional. Not only have financial losses been suffered already, the prospect of further expenditure on legal costs, taking on the risk of an adverse costs order and lengthy delay before a case gets to trial, is unattractive. An Adjudication Scheme has been launched recently which will be of considerable […]